All the doctors and staff at Townhill Medical Practice are bound by strict rules of confidentiality with regard to information necessarily retained by this practice for the care and treatment of our patients.

Sometimes we need to share information with other healthcare professionals so that we can work together for your benefit. However, we only pass on information about you to such people if we think there is a genuine need to know. Sometimes the law requires us to pass on information to other official bodies, eg to notify a birth.

Anyone who receives information from us is also under a legal duty to keep it confidential.

The doctors and staff at this practice are committed to providing high quality health care and services to patients. If you have a complaint or concern about the services you have received from the doctors or any of the staff working in the practice please let us know.

We operate a practice complaints procedure as part of the NHS system for dealing with complaints. The informal in-house procedure does not affect your statutory right to make a formal complaint nor to your right to seek compensation in law.

Further information on our complaints procedure can be found here.